POLICIES AND PROCEDURES
How to write policies and procedures for real people – a 2-day in-house training programme
- plain language approaches—how to make your writing clear, simple, and understandable by a wide audience
- reader-centric tools—understanding your readers’ needs, and structuring a document accordingly
- editing and reviewing techniques—so you can make sure policies (written by you and others) are sharp, polished, and impressive every time!
- the difference between policy, procedure, and process
- how good policies can save you all kinds of trouble
- how to identify the need for a policy
- to policy or not to policy—when enough is enough
- policy development process
- the structure of policies and procedures
- the language of policies and procedures
- legality, obligations, and pitfalls
Course outline day 1
- what is plain language?
- who uses it?
- why use it? (the benefits)
- active voice
- 1st person
- speakable Language
- sentence length
- focus on the reader for success
- putting yourself in the readers’ shoes
- what all readers want to know
- bottom line up front
- understanding the pieces of the puzzle
- what good policy and procedure writing is really about
- the problem with unwritten rules
- the problem with out of date policies
- the problem with badly written policies or old fashioned policy language
- how to respond proactively
Course outline day 2
- “police” and “policy” come from the same word. Are you creating a police state in your organisation?
- identify need
- get the right people involved (but not too many!)
- dump, chunk, draft
- the review process
- policy approval and socialisation
- the importance of standardisation
- ideal structure
- writing engaging policies and procedures
- simplifying the complex
- when to use a disclaimer
- avoiding absolutes, weasel words, conditional phrases and other risky bits
- using unambiguous, unbiased, and non-emotive language
- 3 hat editing process
- reviewing skills
- surviving the review process
- practice, practice, practice!
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"He has the capacity to fit very many words into very few thoughts"