Dear document reviewers

By |2019-05-15T07:14:08+12:00May 8th, 2019|Rock Plain Language, Rock Your Writing, Rock YourSELF!, Rockstar Communication|

Dear document reviewers, It’s not about you. It’s about whether the document is fit for purpose (and fit for its readers).     In my estimation, about 70% of all feedback from reviewers of documents in the workplace is not based on correctness or making a document fit for purpose. It’s [...]

How to write a report

By |2019-05-07T12:50:54+12:00May 2nd, 2019|Rock Plain Language, Rock Your Brand, Rock Your Writing, Rock YourSELF!, Rockstar Communication|

#SorryNotSorry but there’s no such thing as how to write a report. A  REPORT. Like there is one kind of report and there’s one right way to write one. Meeehhh! Wrong. But thanks for playing.   There are endless kinds of reports status reports research reports analysis reports financial reports (hundreds [...]

What place does empathy have in business writing?

By |2019-05-02T08:52:34+12:00April 24th, 2019|Rock Plain Language, Rock Your Writing, Rock YourSELF!, Rockstar Communication|

What place does empathy have in business writing? All the places. All. Of. Them. If your writing isn’t empathetic to your readers’ needs, you’ve failed. End of story.     Who are you writing for? YOU?   All those bad, waffly, long-winded, not-fit-for purpose documents you see at work? Those are the [...]

How to write a resignation letter

By |2019-03-27T09:26:14+12:00March 19th, 2019|Rock Your Writing, Rockstar Communication|

So you want to quit your job It’s time to move on. You’ve got a better offer. Or you’re ready to tell your boss, F*ck you and the horse you rode in on. Whatever the reason, there’s usually a legal obligation to give written notification and a period of notice. (Check your [...]

You can’t please everyone

By |2019-03-12T11:13:48+12:00March 5th, 2019|Rock Plain Language, Rock Your Writing, Rockstar Communication|

When I first started writing professionally I felt really confident in my writing abilities. I’d already been a writer with a masters in creative writing for almost 20 years. I’d published, edited, and taught writing at high schools, universities, and on an international academic stage.  I was ready. So it surprised me [...]

Writing for outcomes part 3 – tools for document structure

By |2019-01-17T08:30:52+12:00April 23rd, 2017|Rockstar Communication|

OK, so you’ve taken care of your up-front framing, and you’ve started to drill down to the clarity you need to write an amazing, fit-for-purpose document that’s gonna help you take over the universe. But now you’ve got to the real guts of it:  what do you actually write??? (Press play for dramatic [...]

Writing for outcomes – how to structure a business document Part 2

By |2019-01-17T08:31:06+12:00March 9th, 2017|Rockstar Communication|

In my trainings, structure is one of the most common things participants say they want help with. They hope I’m going to give them a standard report structure. *snort*  That’s like unicorn farts – would probably be really lovely but there’s no such thing.  Sorry bout it. In part one I covered the upfront [...]

Writing for outcomes – how to structure a business document Part 1

By |2019-02-14T19:56:35+12:00February 20th, 2017|Rock Your Writing|

People are always asking me for templates. Have you got a report template, Shelly? A business case template, Shelly? A template that will save all the woes of the world, Shelly? I’ll spare you the clichés about length of string and teaching men how to fish: I DON’T DO TEMPLATES. Templates are only good [...]