POLICIES AND PROCEDURES

So many people do technical writing without any guidance or qualification. Take a couple of days to find out what you should be doing. What’s current industry best practice? If you communicate complex information, read on.

About the Policies and Procedures Course

If you want to write policies to tick a box and sit on a shelf, find another course!  Our focus here is to write policies that both work for your business AND get used by the people who need them.

Gone are the days of policies and procedures that are costly to write and dusty to store.  The product of this course will be policies and procedures that are short, sharp, and easy to follow.

We’ll cover all the good foundational stuff of clear, modern business writing, then we’ll focus on the requirements of policy and procedural writing at a specialist level.

You’ll bring your own documents to work on and apply the skills straight away.  How often do you get to pick an expert’s brain?  Make the most of it. And what the hell – let’s have fun while we’re at it!

Just pop your email address in here and I’ll send you a beautiful pack with everything you need to know.

What we’ll cover

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Plain language approaches — how to make your writing clear, simple, and understandable by a wide audience

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Reader-centric tools — understanding your readers’ needs, and structuring a document accordingly

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Editing and reviewing techniques—so you can make sure documents (written by you and others) are sharp, polished, and impressive every time!

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The difference between policy, procedure, and process

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How good policies can save you all kinds of trouble

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How to identify the need for a policy

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To policy or not to policy—when enough is enough

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Policy development process

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The structure of policies and procedures

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The language of policies and procedures

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Legality, obligations, and pitfalls

FAQ

Things you’ll want to know.

This is really the full training package.

I pride myself on things running smoothly and making your life easier. Once you book with me, we take care of the rest of the process. All you need to do is tell me where and when to show up (and organise some food for your people if you want to).  I’ll do the rest.

Who’s the course for?

This course is for managers, administrators and business owners who want to write REAL policies and procedures and/or those lucky people tasked with reviewing and redeveloping policies in your workplace. I can cater to mixed needs within a group – no worries.

Where is the course held?

I come to you. So we can do this at your office or an external venue. Just let me know where and when to show up and I’m there! I’ll pass my travel costs on to your organisation (one night of accommodation for each training day outside of Hamilton, NZ).

How long is a full training day?

Usually we go from 9am to 4pm, but I’m happy to work around what works for your people. My only real need is that I can access the venue an hour before we start, so everything’s super-organised and impressive before your people arrive.

How many can attend?

Up to 12 people is ideal. I don’t mind if you only have 5 or 6. But once we get over 12 people, the course slows down, and time is too precious for your people to be twiddling their thumbs!

How many days is this course?

This course runs for 2 full days. That’s a significant chunk of time for your people to be out of action. You can run the days back to back, or separated by a week or two to make it work best for your business needs.

How much does it cost?

All my trainings are $6,000+gst per day for groups of up to 12 people. That’s how confident I am that you’ll get stunning results. That’s how much I know that more efficient writing is worth GOLD.

Just pop your email address in here and I’ll send you a beautiful pack with everything you need to know.

What people say

  • review rating 5  Sheilly is a true inspiration, learnt so much from the time I spent with on the Professional Writing course, changed the way I communicate, just fantastic!!!

    thumb lucia keaveney
    6/24/2019
  • review rating 5  Shelly came to tell what would work in the world of communication. We were a bit "ho hum" about the whole thing. However, we were not expecting to be 'wowed'. Shelly is: - Inspiring - Relevant - Current - Engaging - Common sense - Professional - Very, very, easy to understand. - And, funny. But most of all, she understood us. We're all waiting for the next installment!

    thumb Maxine Moana Tuwhangai
    7/01/2019
  • review rating 5  Awesome training and advice Shelly, it's totally changed my approach to report writing and I'm getting great feedback from clients!

    thumb Mat Collins
    7/11/2019
  • review rating 5  Shelly has lot to offer!! Whether you are a novice starting your career, or a pro looking to refine you writing style, Shelly can help you! Learn to be more direct, communicate more clearly, and get what you want out of your written interactions. Shelly's tips cover the full spectrum from simple emails to comprehensive policy documents.

    thumb Jos Fryer
    12/02/2018
  • review rating 5  I found Shelley to be a highly entertaining presenter. Teaching plain English is her passion and her mission. She excels at it.

    thumb Caroline Doust
    5/12/2019
  • review rating 5  An amazing course, filled with exuberance and insights. Apparently you can teach an old dog new tricks!!!l Back to work inspired and enthused - cheers Shelly, you're bloody awesome! (came back and contracted this last sentence....haha)

    thumb Deb Gilchrist-Geyser
    6/23/2019

What does your team need?

I cover all your writing-training needs plus a few extras. I am NOT your average corporate trainer. Think: the popping candy of the corporate training world, and you’re on the right track!

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Email Writing

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Cultural Competency

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Technical Writing

A 2-day in-house training. Read more...

Policies & Procedures

A 2-day in-house training. Read more...

Clear and Concise

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Online Email Course

An online course for individuals. Read more...

Whose world have I rocked?